Would you like to return the product you bought from mastihashop? You can, in the most direct and simple way! You have a return period of 14 calendar days from the receipt date of the product.
1. Right of Withdrawal (14 Days)
Contact us daily from 9:00 to 17:00 on +30 210 3614686, or via e-mail at eshop@mastihashop.com to inform us about your intention to return! Next, you will schedule an appointment with a courier company of your choice, that will return the product at your own expense, or you will present the product to any of our corporate physical stores! Upon receipt of the product at the store or upon receipt at an address that we will indicate to you, and since the following conditions are met (Return Conditions), we will credit the total purchase amount to an account that you will indicate to us.
Return Conditions
The product you will return must be in good condition, with its original packaging in excellent condition (without tears, cuts, etc.) and must be accompanied by its purchase document. Products that are not accompanied by the above will NOT be accepted for return!
2. Defective products
Contact us daily from 9:00 to 17:00 on +30 210 3614686, or via e-mail at eshop@mastihashop.com to inform us about the problem of the product you bought. Next, we will schedule an appointment with the courier company, that will carry out the return of the defective product and its replacement with a new one.
Return of products purchased from our online store, can be returned to any of our corporate physical stores by appointment.
Return conditions
Both the product you will return and its original packaging must be in excellent condition (without tears, cuts, etc.) and must be accompanied by its purchase document. Products that are not accompanied by the above will NOT be accepted for return!
For products on offer there is no right of withdrawal but only replacement in case of defect.